Contact us

Contact us

Get in touch - We will be happy to assist you!

Email Us

General Info

(250) 545-3572

Fax: (250) 545-1510

Hours of operation

Monday to Friday 8:30 am to 4:30pm
(closed from 12pm to 1pm for lunch hour)


3100 - 32nd Avenue
Vernon, BC V1T 2L9

I need help right away!

Crisis line: 1-888-353-CARE (1-888-353-2273)

“Caring and confidential” The PIN Crisis Line provides 24-hour care service to residents of the NORTH OKANAGAN. The Crisis Line is a free 24-hour, 7 day a week phone support and referral service. Our commitment is to provide confidential and non-judgmental emotional support for those in need.

Kids Help Phone: 1-800-668-6868

Free, national, bilingual, confidential and anonymous, 24-hour telephone and online counselling service for children & youth.

HealthLink BC: 811

or visit to access free, non-emergency health information for anyone in your family, including mental health information. Through 811, you can also speak to a registered nurse about symptoms you’re worried about, or a pharmacist about medication questions.

Substance abuse: 1-800-663-1441

to talk to someone about substance use. They can also connect you with local substance use resources. It’s available 24 hours a day.

1800SUICIDE (1-800-784-2433)

The PIN Crisis Line and five other members of the Crisis Line Association of BC answer a 24/7/365 provincial crisis line to support callers experiencing suicidal thoughts. Workers provide skilled suicide assessment, de-escalation, intervention, referrals, and short-term support.


This service provides empowering emotional support, information for appropriate referral options and support relating to mental health concerns. This is the provincial 310 Mental Health Support line 24/7/365 and is operated by the Distress Line Network under the auspices of the Crisis Line Association of B.C.

How to find us:

Get involved

Help us help youth, children, and families in Vernon, Coldstream, Lavington, Armstrong and throughout the North Okanagan. There are several ways to assist this non-profit society. Please consider donating to support our children, youth and parenting groups.

North Okanagan Youth & Family Services Society


Phone: (250) 545-3572
Fax: (250) 545-1510


3100 - 32nd Avenue
Vernon, BC V1T 2L9


Hours of Operation

Monday to Friday
8:30 am to 4:30pm
(closed 12pm to 1pm for lunch hour)