Contact us

Contact us

Get in touch - We will be happy to assist you!

Email Us

General Info

(250) 545-3572

Fax: (250) 545-1510

Hours of operation

Monday to Friday 8:30 am to 4:30pm
(closed from 12pm to 1pm for lunch hour)


3100 - 32nd Avenue
Vernon, BC V1T 2L9

I need help right away!

Crisis line: 1-888-353-CARE (1-888-353-2273)

“Caring and confidential” The PIN Crisis Line provides 24-hour care service to residents of the NORTH OKANAGAN. The Crisis Line is a free 24-hour, 7 day a week phone support and referral service. Our commitment is to provide confidential and non-judgmental emotional support for those in need.


Kids Help Phone: Call 1-800-668-6868 or Text 686868

Free, national, bilingual, confidential and anonymous, 24-hour telephone and online counselling service for children & youth.

Child Protection Report: 1-800-663-9122

In BC anyone who has reason to believe that a child or youth under 19 has been or is likely to be abused or neglected and that the parent is unwilling or unable to protect the child or youth, must report the suspected abuse or neglect to the Ministry of Children and Family Development.

If you are a child or youth and would like to talk to someone call the Helpline for Children at 310-1234. You can call this number any time of day 24/7. 


HealthLink BC: 811

Visit to access free, non-emergency health information for anyone in your family, including mental health information. Through 811, you can also speak to a registered nurse about symptoms you’re worried about, or a pharmacist about medication questions.

Indigenous Support Services

The National Indian Residential School Crisis Line provides 24-hour crisis support to former Indian Residential School students and their families toll-free at 1-866-925-4419.

Individuals impacted by the issue of Missing and Murdered Indigenous Women and Girls are encouraged to contact the MMIWG Crisis Line toll-free at 1-844-413-6649.

First Nations, Inuit and Métis seeking immediate emotional support can contact the Hope for Wellness Help Line toll-free at 1-855-242-3310, or by online chat at

The KUU-US Crisis Line Society provides a First Nations and Indigenous specific crisis line available 24 hours a day, 7 days a week, toll-free from anywhere in British Columbia. KUU-US Crisis Line can be reached toll-free at 1-800-588-8717. Alternatively, individuals can call direct into the Youth Line at 250-723-2040 or the Adult Line at 250-723-4050.


Substance abuse: 1-800-663-1441

Alcohol & Drug Information Referral Service (ADIRS) provides free, confidential, multilingual, information and referral regarding community resources for people in BC dealing with substance use and addiction issues. Receive information about detox, counselling, treatment programs, recovery homes, and support groups. Also covers education and prevention resources, and other concerns such as harm reduction and fetal alcohol and drug effects. Telephone assistance is available 24 hours a day, seven days a week. Funded by Ministry of Health (MOH).

Learn more at Health Link BC



1800SUICIDE (1-800-784-2433)

The PIN Crisis Line and five other members of the Crisis Line Association of BC answer a 24/7/365 provincial crisis line to support callers experiencing suicidal thoughts. Workers provide skilled suicide assessment, de-escalation, intervention, referrals, and short-term support.


This service provides empowering emotional support, information for appropriate referral options and support relating to mental health concerns. This is the provincial 310 Mental Health Support line 24/7/365 and is operated by the Distress Line Network under the auspices of the Crisis Line Association of B.C.

BC 2-1-1 Call or Text

If you need information or would like to be referred to community resources that can help you cope with challenges you’re facing, dial or text 2-1-1 to connect with a resource Navigator.
It’s free, confidential, and available 24/7, 365 days a year.
Interpretation is available in 150+ languages when calling 2-1-1.

How to find us:

What we do!

North Okanagan Youth and Family Services Society is a leading community social services agency that aspires to strengthen the family through healthy relationships. NOYFSS provides a broad range of social programs reflecting the dynamic needs of our community. Through support programs, education and specialized home services, we strive to strengthen, nurture and protect the healthy development of our children, youth and families.

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