Contact us

Contact us

Get in touch - We will be happy to assist you!

Email Us

General Info

(250) 545-3572

Fax: (250) 545-1510

Hours of operation

Monday to Friday 8:30 am to 4:30pm
(closed from 12pm to 1pm for lunch hour)


3100 - 32nd Avenue
Vernon, BC V1T 2L9

I need help right away!

Crisis line: 1-888-353-CARE (1-888-353-2273)

“Caring and confidential” The PIN Crisis Line provides 24-hour care service to residents of the NORTH OKANAGAN. The Crisis Line is a free 24-hour, 7 day a week phone support and referral service. Our commitment is to provide confidential and non-judgmental emotional support for those in need.

Kids Help Phone: 1-800-668-6868

Free, national, bilingual, confidential and anonymous, 24-hour telephone and online counselling service for children & youth.

HealthLink BC: 811

or visit to access free, non-emergency health information for anyone in your family, including mental health information. Through 811, you can also speak to a registered nurse about symptoms you’re worried about, or a pharmacist about medication questions.

Substance abuse: 1-800-663-1441

to talk to someone about substance use. They can also connect you with local substance use resources. It’s available 24 hours a day.

1800SUICIDE (1-800-784-2433)

The PIN Crisis Line and five other members of the Crisis Line Association of BC answer a 24/7/365 provincial crisis line to support callers experiencing suicidal thoughts. Workers provide skilled suicide assessment, de-escalation, intervention, referrals, and short-term support.


This service provides empowering emotional support, information for appropriate referral options and support relating to mental health concerns. This is the provincial 310 Mental Health Support line 24/7/365 and is operated by the Distress Line Network under the auspices of the Crisis Line Association of B.C.

How to find us:

Get involved

Help us help youth, children, and families in the North Okanagan. With your generous support we will continue to strengthen, nurture and protect the healthy development of our children, youth and families in the North Okanagan. Learn more about how you can get involved.